Shipping

Shipping times and costs

We do our best to process and ship orders quickly, although during holidays this may take a little longer. If your order was placed over the weekend or on a holiday, we will begin processing your order the next business day.

Once the order is processed internally by our team, shipping times, costs and the spending threshold to obtain free shipping vary according to the destination country as follows:

* Any customs duties or additional charges will be the buyer's responsibility.

Returns

Return Policy

If for any reason you are not satisfied with your purchase, you can return it or part of the order. To comply with the withdrawal deadline, simply send the communication relating to the exercise of the right of withdrawal before the 14th day from the delivery date via the online procedure within the Personal Area of ​​our site and wait for confirmation from our team. If you find it difficult to carry out the process independently via your Personal Area, you can always contact us at info@glelanyboutique.com or via Whatsapp.

The right of withdrawal applies exclusively to natural persons (consumers), therefore all purchases made with VAT number are excluded.

The return shipment will be paid by MOOD SRL in case of defective or incorrect product , while for all other returns the shipping costs and any additional charges will be paid by the buyer. Purchases must be returned by post or courier in the original packaging, must never have been used or damaged and must be in a condition to be resold. No exchange or refund will be made for products returned incomplete, damaged or dirty.

All our clothing items have a clearly visible seal label. This label must not be removed or damaged: in case of violation, the return cannot be accepted.
We ask our customers to pay particular attention to preserving the integrity of the seal if they wish to make a return. Only items with an intact label can be returned according to our return conditions.

Returns that do not meet our policy will not be accepted and will not be refunded. Returns are only accepted on purchases made directly on glelanyboutique.com. For additional questions or special requests please do not hesitate to contact our customer service team by sending an email to info@glelanyboutique.com .

The return of the goods following the exercise of the right of withdrawal must be made to the following address:

Glelany Cavalcante
Independence Street, 54, 62012
Civitanova Marche (MC), Italy.

The responsibility for the items falls on the customer until they arrive at the warehouse.

See the full rules in Terms and Conditions .

 

How to make a return

If the product is damaged or incorrect

Starting the return process is very simple: just access your Personal Area, go to the Orders section, select the order to return and click on the button to request the return, indicating, in the appropriate section, the reason and the items to return. You will soon be contacted by our Customer Service team to authorize the return (subject to photographs) and/or book the free collection.

If the customer sends the item to be returned at his own expense without contacting our Customer Service, we will not be able to refund the costs incurred and guarantee the refund of the order.

For all other types of returns
Starting the return process is very simple: just access your Personal Area, go to the Orders section, select the order to return and click on the button to request the return, indicating, in the appropriate section, the reason and the items to return. You will soon be contacted by our Customer Service team to authorize the return and assist you in the best return method. Shipping and any other charges will be paid by the buyer.

Once the return has been authorized by our team, you can proceed with the shipment of the goods with the courier of your choice. The return must be sent to Glelany Cavalcante at the following address: Via Indipendenza, 54, Civitanova Marche (MC), 62012, Italy .

Refunds

When will I receive my refund?

The Glelany Boutique team will check the quality of the returned product and will issue a refund only if it meets the conditions of the return policy. Returns are accepted only on purchases made directly on glelanyboutique.com. You will receive your refund with the same payment method used for the original purchase as soon as possible.

Please note that refund times may vary depending on different payment methods.

The refund will be free of charge and will only include the amount of the products you are returning.